FAQ

FAQs

YOU’LL NEVER HAVE TO QUESTION THE NATURAL, HOME-GROWN FLAVOR OF OUR TOBACCO, BUT YOU MIGHT HAVE A FEW OTHER QUESTIONS ABOUT OUR PRODUCTS AND OUR COMPANY.

If you don’t see the answer you’re looking for below, submit your own question here. A member of our team will give you a shout back, and we might even publish the response.

 

 

What can I do to re-humidify my tobacco?

During tobacco rag processing, raw tobacco is sent through re-dryers, which pull out all of the moisture. Later in the manufacturing process, the desired amount of moisture is added back to the tobacco. What does this mean to you?

The Good Stuff™ Tobaccos are packaged based on net weight. One cubic foot of water weighs 62.37 pounds. It is to your advantage to buy dryer tobacco because you are getting more for your money. If you receive a bag that is not to your preferred humidity level, there are several remedies which are readily available in tobacco chat rooms and/or blogs (short for web logs).

We suggest that you use a mist/spray bottle filled with water, preferably distilled, and lightly spray the tobacco once inside the pouch. Seal the pouch back and let it sit for approximately one hour. You should notice the difference in the feel and taste of your next smoke. You may repeat this process to get the tobacco up to the humidity level of your preference. Be careful not to apply too much moisture as this may lead to a host of other problems. However, in the event that it becomes too moist, simply spread the loose tobacco across a paper towel and allow to air dry. Then, if needed, you may restart the humidification process.

 

 

Can I buy direct from your company?

No, as a manufacturer of tobacco products, we are only allowed to sell or ship products to tobacco distributors with state issued tobacco distribution licenses that are current and in good standing. Please inquire at your local smoke shop about our products or search our products online for online retailers licensed to do business in your state.

 

I can’t find your products in my area. How can I find a retailer near me?

Contact us by clicking here, to find a retailer near you.

 

I’ve bought a bag that is old, stale or unsatisfactory. How do I receive a replacement bag?

We stand behind our products completely and have a 100% Fresh Guarantee. As a tobacco manufacturer however, we are only allowed to ship our products to tobacco distributors licensed to do business by the state in which they operate.  We are no longer allowed by state tobacco tax laws to send our products directly to consumers.  This includes samples or replacement products.  Therefore, all returns must start with the retailer.  Our distributors accept returns from their retailers at various times throughout the year, as allowed by law, for replacement or credit.  While we make it easy for distributors to return unsatisfactory product, we have no control over individual retail stores or their return policies.

 

I’ve bought a bag that is old, stale or unsatisfactory. How do I receive a refund?

All sales are final. Due to the taxation surrounding tobacco products, there is no refund.  Much of the purchase price consists of local, state and/or federal tobacco taxes that are not refundable.

 

I’ve left my bag open or purchased product that is dry. Can it be rehydrated?

During tobacco rag processing, raw tobacco is sent through re-dryers, which pull out all of the moisture. Later in the manufacturing process, the desired amount of moisture is added back to the tobacco.  What does this mean to you?

The Good Stuff™ Tobaccos are packaged based on net weight.  One cubic foot of water weighs 62.37 pounds.  It is to your advantage to buy dryer tobacco because you are getting more for your money.  If you receive a bag that is not to your preferred humidity level, there are several remedies which are readily available in tobacco chat rooms and/or blogs (short for web logs).  We suggest that you use a mist/spray bottle filled with water, preferably distilled, and lightly spray the tobacco or place a moistened folded paper towel inside the pouch.  Seal the pouch back and let it sit for approximately one hour.  You then should notice the difference on the feel and taste of your next smoke.  You may repeat this process to get the tobacco up to the humidity level of your preference.

Be careful not to apply too much moisture as this may lead to a host of other problems.  However, if it becomes too moist, simply spread the loose tobacco across a paper towel and allow to air dry.  Then, if needed, you may restart the rehydration process.